Terms and Conditions – All Rules and Regulations of the hgnce Gaming Platform

1Account Registration and Use

You must provide accurate information when registering an account on hgnce. Providing false information may result in account closure. Only one account per person is permitted.

• You must provide your real name, date of birth, and correct mobile number during registration.
• If a single person creates multiple accounts, hgnce reserves the right to close all of them.
• Login credentials must not be shared with anyone else. The member is personally responsible for any losses resulting from such sharing.
• A strong password is required to keep your account secure.

2Age Restrictions and Eligibility

Members must be at least 18 years old to use the hgnce platform. This is a mandatory requirement under Bangladeshi law.

• Age verification is carried out at registration. Accounts belonging to anyone under 18 will be closed immediately.
• If an account is registered on behalf of a minor, all balances in that account will be forfeited.
• Anyone legally prohibited from gaming is not permitted to use hgnce.

3Bonus and Promotion Policy

Hgnce regularly offers bonuses and promotions. Each bonus comes with specific terms that all members are required to follow.

• The welcome bonus is available to new members only and can be claimed once.
• Withdrawals cannot be processed until the bonus wagering requirements have been met.
• Claiming bonuses on multiple accounts from the same IP address or device is prohibited.
• If a bonus is misused, hgnce may cancel all bonuses and winnings associated with the relevant account.
• Each promotion has a set validity period. Once it expires, the bonus is automatically cancelled.

4Payment and Withdrawal Rules

Deposits and withdrawals on hgnce are simple and fast. Transactions can be made via mobile banking, digital wallets, and bank cards.

• Deposits must be made using a payment method registered in the member's own name.
• Transactions from third-party accounts are not accepted and will be returned.
• Withdrawal requests may take some time to process. In most cases, this is completed within a few hours.
• A minimum withdrawal amount applies. Withdrawals cannot be made if the available balance falls below this amount.
• To prevent money laundering, large withdrawals may be held pending completion of KYC verification.

5Gaming Rules and Fair Play

All members must play fairly and honestly on hgnce. Any form of cheating or system manipulation is strictly prohibited.

• Using software bots, automation tools, or any third-party software to play games is strictly prohibited.
• Intentionally exploiting game bugs or glitches will result in account closure and forfeiture of any winnings.
• All members must treat other players with respect. Harassment and abusive language are strictly prohibited.
• Any coordinated attempt to defraud the system will result in the closure of all associated accounts.
• Hgnce reserves the right to investigate any suspicious gaming activity and take appropriate action.

6Account Suspension and Closure Policy

In the event of a rule violation, hgnce may temporarily suspend or permanently close any account. Where possible, the member will be notified before closure.

• Registering with false information, creating multiple accounts, or any form of fraud will result in immediate account termination.
• Members can close their account at any time by contacting support.
• Under our responsible gaming policy, members can opt for self-exclusion at any time.
• If an account is closed, any verified balance will be returned, except in cases involving rule violations.

7Limitation of Liability

Hgnce is committed to delivering the highest quality of service; however, our liability is limited under certain circumstances.

• Hgnce is not responsible for games that are interrupted due to internet disconnection or technical issues.
• Hgnce is not directly liable for transaction delays caused by issues with third-party payment gateways.
• Hgnce is not liable for any losses resulting from issues with a member's own device or network.
• Hgnce is not liable for service disruptions caused by force majeure events.

8Rule Changes and Updates

Hgnce may update these Terms and Conditions at any time. Members will be notified in advance of any significant changes.

• Updated rules will be published on this page along with the effective date.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms and Conditions.
• Members are advised to visit this page regularly for the latest updates.

Last Updated: January 2026